1. Time Frame should not exceed 5 days from the date of receipt
2. The original Invoice/Original receipt is required for all returns and exchanges; a valid photo ID is also preferable.
3. Product should not be opened and should be in its original condition
4. Returned products must be "as new" condition, in original packing and with warranty cards, manuals & accessories.
5. When a promotional item is returned (in case of the promotion duration is passed), the value of the promotional item will be deducted from the refund amount
6. Free Items that were given with purchased items must also be returned, and if those free of charge items were not "as new", there might be an additional charges.
7. Any discrepancies could result in a delay or partial forfeiture of the refund
8. Opened products are subject to a 15% restocking charges
9. Some customers will be warned that subsequent returns will not be eligible for returns or exchange, Green mutla reserves the right to deny any return or exchange
- Consumable items
- Items that are damaged & abused
- Items that are missing accessories s
Online Return Process:
1. Pack your return in the original shipping package, if possible.
2. Include all original packing materials, manuals and accessories
3. The original Invoice/Original receipt should be available
4. Visit of Green mutla Customer service counters
5. Indicate the reason of the return
6. Collect your money from Cashier